​Please read these Terms and Conditions carefully before booking your retreat.

Your Contract is with Imogen Houldsworth of Flat 256, The Circle, Queen Elizabeth St, London, SE1 2JW.

 

 

1: BOOKING PROCEDURES 

(a) On making a booking, each traveller must accept these Terms & Conditions.

(b) A non-refundable, non-transferable deposit of 50% secures your place. You may alternatively pay 100% on booking; the same cancellation terms in Section 4 apply.

(c) The balance is due 90 days (3 months) before the retreat start date. If we don’t receive it on time, we may cancel your place and apply the cancellation charges set out in Section 4.

(d) For bookings made within 90 days of the start date, full payment is due immediately.

(e) Your booking is confirmed when we email you a confirmation — no contract exists before then.

(f) You agree to complete our registration forms (T&Cs, About You, Flight Details) within the timeframes we set.

 

1A: TRANSFERS TO ANOTHER PERSON

You may transfer your booking to another person who satisfies the retreat conditions by giving us at least 14 days’ notice before the retreat start date. The replacement must meet all participation requirements (e.g. age, health, room-sharing consent).

Both you and the replacement guest are jointly liable for any outstanding payments, as well as a reasonable administration fee to cover our costs in making the transfer.

It is your responsibility to find a suitable replacement. If you cannot, our standard cancellation charges (Section 4) will apply.

 

2: CANCELLATION OR POSTPONEMENT BY US

(a) If we cancel your retreat for reasons other than force majeure or not reaching the minimum numbers in 2(d), you may choose a full refund or to transfer to another retreat (subject to availability). 

(b) If we postpone/reschedule, you may accept the new dates or choose a full refund.

(c) Force majeure: We will not be liable for compensation where cancellation/change is due to events beyond our control, including war, terrorism, civil unrest, industrial action, pandemic, natural disaster, fire, adverse weather, or transport disruption. Refund rights will be as required by law.

(d) Minimum numbers: This retreat requires a minimum of 10 participants. If the minimum is not met, we may cancel up to 6 weeks before the start date with a full refund (no further compensation).

(e) Teacher availability: If a listed teacher becomes unavailable, we may substitute a leader of similar experience/style. If you do not wish to accept the change, you may transfer to another retreat (subject to availability) or receive a refund.

(f) We are not responsible for your separate travel costs (e.g. flights). Please book flexible tickets and ensure your travel insurance covers disruption.

 

3: INSURANCE

​​It is a condition of booking that you hold valid travel insurance. Your policy must cover trip cancellation, curtailment, medical expenses, repatriation, and any activities you plan to take part in during the retreat. This protects you if you are unable to travel or if your plans are disrupted.

We do not collect or check insurance certificates. By booking with us, you confirm that you have arranged suitable insurance or that you accept full responsibility for any costs, losses, or expenses that may arise as a result of not being adequately insured.

We strongly recommend you take out insurance at the time of booking so your deposit and balance are protected if you need to cancel.

 

4: CANCELLATION BY YOU

Cancellations must be made in writing by the lead booker and take effect on the date we receive them.

Our cancellation charges reflect the genuine costs we incur at different stages (venue, catering, staffing, administration). If your cancellation reason is covered by insurance, you may be able to reclaim these charges.

• 90+ days before start: loss of deposit only (any additional payments refunded, minus transaction fees).
   

• 60–89 days before start: 50% of retreat cost payable.
   

• 30–59 days before start: 75% of retreat cost payable.
   

• Less than 30 days before start: 100% of retreat cost payable.
   

Transfers: See Section 1A for your statutory right to transfer your booking.

Re-sale option (at our discretion): If you notify us 90+ days before the retreat and we successfully re-sell your place after the retreat is otherwise full, we may transfer your booking to a future retreat; an admin fee may apply.

Shared rooms: If you booked a shared room with a named friend, we won’t place another guest in their room without their consent. If consent is withheld, our standard charges apply.

 

5: ACKNOWLEDGMENT OF RISKS & INDEMNITY

You acknowledge that travel and yoga involve inherent risks, which you accept by joining. You agree to indemnify us, our teachers, and contractors against any claims arising from your participation, except where caused by our negligence.

 

6: YOUR HEALTH

It is your responsibility to inform us of any physical or mental health conditions, injuries, or dietary requirements that may affect your participation. We reserve the right to advise against participation if we believe it is unsafe.

You recognise that we are not able to provide you with medical advice, and that any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge that it is your responsibility to seek clearance from a health care professional prior to attending any of our retreats.

 

7: FOOD ALLERGIES & DIETARY REQUESTS

If you have any food allergies or dietary requests, you must contact us in writing before booking to confirm whether we can meet your needs. If we cannot confirm in writing and you are unable to consume the menu offered, no refund will be given.

 

8: GROUP CONDUCT

Guests must treat fellow guests, staff, and the retreat property with respect. We may ask a guest to leave if behaviour is disruptive, unsafe, or inappropriate. No refunds will be given in this circumstance and all costs for early departure must be met by the guest.

 

9: ROOMMATE REQUESTS

If you request to share a room with a named friend, we will accommodate where possible. If you are travelling alone and book a shared room, we will try to match you with a guest of the same gender. If no suitable match is available, you may need to upgrade to a private room at a reduced single supplement.

If your named roommate cancels, we will not place another guest in the room without your consent. If you do not consent, our standard cancellation charges will apply to the cancelled place.

 

 

10: SURCHARGES

We reserve the right to increase the price of your transfer arrangements and excursions to allow for variations in transportation costs due, taxis or fees chargeable for services and the exchange rate applicable to your travel arrangements.

 

 

11: RETREAT PRICES

Our retreat prices include accommodation, meals as advertised, group yoga classes, and listed excursions, unless stated otherwise in your booking confirmation. Prices exclude flights, travel insurance, tips, optional activities (e.g. massage), and transfers unless otherwise stated.

 

 

12: FLIGHTS

We do not book flights for our guests. We may recommend suitable flights or provide travel directions, but we are not responsible for your transport arrangements. It is your responsibility to confirm flight times and check in with your airline before your outward and return journey.

 

 

13: OUR LIABILITY TO YOU

(a) We are responsible for performing the travel services we have agreed to provide with reasonable skill and care. For packages, we are responsible for the proper performance of all travel services included in the package, whether performed by us or our suppliers.

(b) We are not liable for loss, damage, injury, delay or failure that is (i) your own fault; (ii) due to a third party unconnected with the provision of the services and unforeseeable/inevitable; or (iii) due to force majeure.

(c) Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.

(d) For non-package optional activities you purchase separately from third parties, your contract is with the provider; we are not responsible for their acts or omissions unless required by law.

 

14: COMPLAINTS

If you have a problem during your retreat, please inform us immediately so we can try to resolve it.  If it is not resolved locally, you must notify us in writing within 14 days of your return.  Claims made after this period may not be accepted.

Raising issues during the retreat gives us the best chance to resolve them; we cannot consider complaints raised for the first time after you return if you did not notify us while away.
 

 

15: ACTIVITIES

Guests are expected to follow the retreat programme and only take part in the activities offered within it. Optional or extra activities not included in the retreat price (e.g. spa treatments, excursions) are provided by independent third-party suppliers. We are not responsible or liable for these services, which are undertaken at your own risk. If you wish to enjoy additional activities, please arrange them before or after the retreat.

 

16: PHOTOGRAPHY / VIDEOGRAPHY

We may take photographs and videos during the retreat for marketing and promotional purposes. By joining, you grant us the right to use these images royalty-free. If you prefer not to be included, please notify us in writing before the retreat and we will do our best to accommodate your request.

 

17: PASSPORTS, VISAS AND OTHER HEALTH REQUIREMENTS

It is your responsibility to ensure that you have a valid passport, any necessary visas, and any vaccinations or health documentation required for your trip. We are not liable for any costs, delays, or losses if you fail to arrange these in time.

 

18: COVID-19 / ILLNESS

We do not offer refunds if you are unable to attend due to illness (including Covid-19), or if you test positive during the retreat. Please ensure your travel insurance covers these risks. If you test positive during the retreat, you may be required to isolate in separate accommodation at your own expense.

 

19: EARLY DEPARTURE / MISSED DAYS

No refunds or credits will be given if you arrive late, leave early, or miss any days or activities during the retreat.

 

20: SERVICE EXCHANGE GUESTS

In some cases, a guest may attend in exchange for professional services (e.g. photography, videography). In this case:

• The place is confirmed by a written service agreement, not by payment.
   

• All other clauses of these Terms apply equally.
   

• If the service provider cancels or fails to deliver agreed services, we reserve the right to recover costs (accommodation, meals, transfers) or charge a reasonable fee in place of the services.
   

• Rights to photographs or media provided as part of the exchange are licensed to us on a royalty-free, worldwide, perpetual basis unless otherwise agreed in writing.
   

 

21: DATA PROTECTION

We collect and process personal data (including health and insurance information you choose to share) to administer your booking and ensure your safety. We keep it no longer than necessary, secure it appropriately, and never sell it. You can ask to access or delete your data (subject to legal retention duties) by emailing imogen@imogenyoga.com.

 

22: EARLY BIRD RATES AND BALANCE DUE DATES

To receive the Early Bird Discount, you must pay in full or place your deposit by the Early Bird Deadline stated on our website and complete the remaining balance by the Final Payment Due Date. If you miss the Early Bird Deadline, you must still pay in full or make your deposit and complete your balance by the Final Payment Due Date. Payments made after this date must be paid in full at the standard retreat rate.

 

23: FINANCIAL PROTECTION

We are not currently members of ABTA or ABTOT, and your payments are therefore not protected under those bonding schemes. To give you peace of mind, we carry Event Cancellation Insurance to help protect against our own unrecoverable costs. Refunds to you will be made in line with our Cancellation Policy (Section 2) and your statutory rights.

 

24: THE CONTRACT

This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English courts.